Fuzion Mas

ACCOUNT

Frequently Asked Questions

Where can I view Fuzion Mas’s Costumes?

Costumes can be viewed right here on fuzionmas.com and on our social media platforms (Instagram, Twitter, Facebook, Youtube).

Your costume must be paid as follows:

A minimum deposit must be paid at the time of registration. Deposits are $400/$250 USD depending on the chosen costume.

50% of your costume cost must be paid by April 30th, 2026.

80% of your costume cost must be paid by May 31st, 2026.

We recommend making costume payments regularly, but it’s essential to complete ALL PAYMENTS for your costume by June 30, 2026. There will be NO EXCEPTIONS.

If the payment deadlines are not met, your costume and the attached payments will be forfeited. Absolutely ALL payments should be completed before June 30th. To avoid forfeiture of your order, please reach out to us if you are unable to make the deadline.

To request new sizing, please email us at customercare@fuzionmas.com. Size changes will depend on available stock and cannot be guaranteed. Production begins in March, and available stock may be limited by then.

We can accommodate your request once the backpack option for your section is still in stock. Please be aware that all backpacks have a $100 deposit. If the deposit is not paid, the backpack will be forfeited.

Refunds are determined based on certain factors, including the payments you’ve made, the timing of your refund request, and other conditions specified in our terms and conditions. Please be aware that all refunds will have the non-refundable deposit and a processing fee of USD25.00 deducted.

Refunds may take up to 28 business days to appear in your specified account, which can vary depending on your financial institution and the chosen payment method.

Certainly, you can transfer your costume. Simply provide the full name and email address of the person you’d like to transfer to. If you’ve pre-registered, please be aware that the $100USD payment is non-transferable. Deposits are also non-transferable. This means that if you choose to transfer your costume, the deposit amount (which may include the pre-registration cost) will not be included in the transfer.

You can do so via our website www.fuzionmas.com, visit us at one of our registration pop-ups or you can deposit funds to our account at Bank of St. Lucia.

Bank Information:

Bank of Saint Lucia

Account No.: 901386487

Account Name: Fuzion Mas

For any additional questions, please email customercare@fuzionmas.com.

It is possible to switch sections; however, it all depends on the availability of sections and sizes. All switch requests must be made on or before March 31st, 2026.

Regrettably, Fuzion Mas will not be selling costumes for revellers. However, a reveller can list their own costume on the Marketplace if they choose to or sell it directly to a third party of their choosing.

Customers are free to list their own costumes for sale on the Marketplace. You can do so by logging in to your account and visiting the “My Orders” tab. Once there, simply click the “sell” option and list your costume on the Marketplace.

The Marketplace closes on June 30th as that is the date registration ends. Any costume left unclaimed on the marketplace will be considered forfeited and put back into inventory.

You are required to wear the full costume on Carnival Monday. For Carnival Tuesday, you will receive a Fuzion Mas-branded Tuesday Wear as part of your costume package.

As per Fuzion Mas’s refund policy, costume deposits are non-refundable. For more details, please review the refund policy linked here.

Refunds can be done via cheque, EFT or via online payment to the card attached to your payment. Please note that refunds done online will be accompanied by a $25USD processing fee.

Yes, we can! On the login page of the website, click “reset password” at the bottom of the page. A link will be sent to your email so that you can set a new password and regain access to your account. If you’re still having trouble, email us at customercare@fuzionmas.com.

  • Your exquisitely crafted Fuzion Mas costume, as you requested.
  • A beautifully designed ‘Tuesday Wear’.
  • Fully stocked bars, available on both days.
  • Food provided on both days.
  • Snacks along the route for both days.
  • Convenient mobile waiter service.
  • Top-notch security measures.
  • Mobile restrooms that are regularly sanitized.
  • Emergency service providers throughout the day.
  • Energizing music by the incredibly talented live band, DYP!
  • The best local, regional and international DJs.
  • A delightful Fuzion-infused goodie bag.
  • Exclusive discounts on Blocko (J’ouvert Party) and SUNNUP (Breakfast Party) tickets.

Costume distribution opens from Tuesday, July 14th to Friday, July 17th, 2026. Costume collection is done via APPOINTMENTS ONLY. Be sure to download the Fuzion Mas app from Google Play or Apple App store to schedule your appointment.

Yes, delivery is available and can be requested via the Fuzion Mas app. Delivery fees are based on the location of delivery.

Costume pickup is available on any day following your assigned date, but individuals collecting on their designated day will receive priority. Be sure to make another appointment to do so.

Yes, you are free to assign an authorized collector to your costume order to collect it on your behalf. This can be done via the “My Orders” tab of the website. Ensure that the person collecting your costume comes with a valid copy of your ID, a valid copy of their ID and your appointment confirmation.

Friday, July 17th, 2026, is the last day for costume collection. Any costume left unclaimed after this date will be put back into inventory for resale. If you wish to collect your costume after this date, please email customercare@fuzionmas.com before Monday, July 13th, 2025.

You can get in touch with us via customercare@fuzionmas.com.